Thank you for shopping with Kizu Cushion. We want to ensure you have a clear understanding of our return, refund, and exchange process.
Return Policy
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
- Functional Defects: Returns and refunds are generally granted only for products with proven functional defects. Items must be returned in their original packaging.
- Change of Mind: We do not offer refunds for simple change of mind. Special considerations may be made under exceptional circumstances at our discretion, provided valid proof of purchase is submitted.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (e.g., food, flowers, newspapers, magazines)
- Intimate, sanitary, or personal care goods
- Hazardous materials, or flammable liquids/gases
- Custom-made or personalized products
- Gift cards
- Downloadable software products
To start a return request, please email us at [email protected].
Order Cancellations
Cancellations are only accepted for full-priced items and must be requested within 60 minutes of placing your order.
Because we process orders rapidly, cancellations are strictly time-sensitive. If you need to cancel within this 60-minute window, contact us immediately at [email protected].
Refunds
Once your return is received and inspected, we will send an email confirming receipt of the item along with the status (approval or rejection) of your refund request.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
- Final Approval: Refunds are arranged only after we confirm receipt of the returned item and verify that all policy conditions have been met.
- Shipping Fees: Original shipping costs are non-refundable. If your return is approved, the cost of original shipping will be deducted from your refund.
Late or Missing Refunds
If you haven’t received your approved refund yet, please follow these steps:
- Re-check your bank account balance.
- Contact your credit card company (it may take time before the refund is officially posted).
- Contact your bank to inquire about pending processing times.
If you have completed all of these steps and still have not received your refund, please reach out to us at [email protected].
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please email us at [email protected].
Return Shipping Instructions
- Shipping Costs: You are responsible for paying all shipping costs associated with returning your item.
- Delivery Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.