At Kizu Cushion, we offer FREE standard shipping on every order.
How do I track my order?
Every order includes tracking! As soon as your package dispatches, we will email you a tracking number and direct link. Please allow up to 48 hours for the carrier to update tracking information. You can also Track Your Order Here.
Will I need to pay customs duties or taxes?
Depending on your location, your shipment may be subject to local import duties and taxes once it arrives in your destination country. These fee are determined by your local customs authority and are the responsibility of the customer.
What happens if my package is lost, damaged, or stolen?
We inspect every cushion before dispatch to ensure top quality. While we are not liable for transit damage, carrier delays, stolen packages, or customer address errors, we want to make sure you’re taken care of! If your package arrives damaged or goes missing, please file a claim with the shipping carrier first, then contact us at [email protected]—we are always happy to assist you through the process.